Returns & Exchanges

Welcome to Fortune Sales Store, where your fantasy wardrobe dreams come true! We want every piece from our collection—whether it’s a majestic mermaid costume or enchanting lingerie—to bring magic to your life. However, we understand that sometimes an item might not be the perfect fit for your fairy tale. That’s why we’ve created a stress-free returns and exchanges process to ensure your shopping experience remains as enchanting as our products!

Our Return & Exchange Promise

We accept returns and exchanges within 15 days of your receipt date. Your satisfaction is our priority, and we’re committed to making this process as magical as browsing our costume collections!

The Enchanting Return Process

Step 1: Initiate Your Return (Within 15 Days)

Contact our customer service team at [email protected] with your order number and the items you wish to return or exchange. You can use the template below to make this process even easier!

Step 2: Wait for Approval & Instructions

Our magical customer service team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Please do not ship your return without this authorization!

Step 3: Package & Ship Your Return

Carefully package the items in their original condition with all tags attached. Include the original packing slip or a copy of your order confirmation. Ship your package to:

Note: Return shipping costs are the responsibility of the customer, unless the item arrived defective or incorrect. We recommend using a trackable shipping service for your peace of mind.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return (typically within 5-7 business days after arrival), we’ll process your refund or ship your exchange item.

Refund Information

Timeline:

• Refunds to original payment method: 7-10 business days after we process your return
• Store credit: Processed within 24 hours of return approval

Refund Method:

Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). The refund will appear on your statement within 1-2 billing cycles, depending on your financial institution.

Non-Returnable Items

To ensure the safety and quality of our products for all customers, the following items cannot be returned or exchanged unless defective:

• Intimate Apparel: Bedroom Costumes & Playwear Lingerie, Bodysuits & Teddies, Hosiery
• Body Accessories that contact skin directly
• Sale Items marked as final sale
• Used or damaged items not in original condition
• Items without original tags or packaging

Defective or Incorrect Items

If you receive a defective item or the wrong product, please contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return label and expedite your replacement at no cost to you!

Fortune Sales Store – Where Fantasy Meets Fashion